Support

What is the EMC61 product?

Same EMC60 electronics in a new form factor. Stay tuned for the official release.

Why does "Phone requires service. Please notify building manager or press phone button again" play?

The EMC60 plays this prompt after an emergency call is not answered. The building manager or installer needs to question why the call was not answered and take corrective action. The prompt repeats every 5min or until a successful emergency call is made. To turn off this feature, set CMD 33 (Service Prompt / Notification) = 0.

What would reduce an EMC60 phone battery capacity?

Allowing a battery to fully discharge reduces the battery capacity. When shipping or not in use, ensure the battery is disconnected. Emercom's latest emergency phones are now equipped with a discharge monitor that disconnect the battery during long power outages.

Why is there a phone line alarm?

The consolidator does not recognize a valid line voltage on one or more TEL terminals. Ensure that unused TEL inputs are disabled (run LEARN MODE) and a voltage >15V appears on the line when on-hook.

What is the difference between the EMC-ALRM and the EMC-ALRM-FULL?

The EMC-ALRM-FULL is a direct replacement with competitor's boards. The EMC-ALRM is electronically equivalent but occupies 1/2 the board space.

Can I connect VoIP equipment to your equipment?

One only needs to connect a Analog Telephone Adapter (ATA) between the Ethernet and the TEL port of equipment. Call Emercom Support for recommended ATA devices.